Guest Service Supervisor at Global Partners

Scarborough, Maine, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and showcase exceptional guest service skills
Superior relationship-building skills and the ability to connect with guests and associates
Reliable, trustworthy, and responsible in all tasks
Detail-oriented with excellent organizational skills
Ability to defuse issues using effective problem-solving techniques
Proven self-starter with the ability to make decisions independently
Ability to direct others and prioritize tasks effectively

Responsibilities

Supervise employees to ensure they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem-SolvingPoint of Sale OperationsStore MaintenanceEmployee CoachingRelationship BuildingOrganizational SkillsSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or onsite?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Required skills include guest service skills, relationship building, trustworthiness, organizational skills, problem-solving, self-starter ability, and leadership skills.

What does the company culture emphasize for this role?

The role emphasizes delivering exceptional guest experiences, outstanding service, guest satisfaction, and supporting company growth in a store environment.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a passionate, motivated leader with demonstrated guest service skills, relationship-building abilities, leadership experience, problem-solving techniques, and a self-starter mindset.