Guest Service Supervisor at Global Partners

Fairfield, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident demeanor with good eye contact
Trustworthy and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions independently
Ability to direct others and prioritize tasks effectively

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Provide constructive feedback to employees to improve their performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionCoachingPoint of SaleProblem SolvingCommunicationOrganizational SkillsRelationship BuildingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What key skills are required for the Guest Service Supervisor role?

Required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with good eye contact, leadership to direct others, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

Global Partners LP has over 90 years of history, is dedicated to energy solutions and community engagement, and is committed to innovation and investing in the future through initiatives like GlobalGLO and charitable work.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a trustworthy, responsible self-starter with leadership skills, excellent organizational abilities, and proven guest service and problem-solving skills.