Guest Service Supervisor at Global Partners

Epping, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills
Ability to provide pleasant greetings and parting remarks
Confident demeanor with strong eye contact
Superior relationship-building skills and ability to connect with guests and associates
Trustworthiness and responsibility
Detail-oriented with excellent organizational skills
Problem-solving techniques for defusing issues
Self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Coach employees by providing constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionEmployee CoachingPOS OperationCash HandlingProblem SolvingInventory ReplenishmentHousekeepingTeam Leadership

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include exceptional guest service skills, superior relationship-building abilities, detail-oriented organizational skills, problem-solving techniques, and self-starter decision-making abilities.

What is the company culture like at Global Partners LP?

The company emphasizes passion for guest satisfaction, employee coaching, high operational standards, community support through charitable work, and opportunities for career advancement.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, guest-focused mentality, confident leadership in directing others, trustworthiness, and strong problem-solving skills.