Guest Service Supervisor at Global Partners

Great Barrington, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks to all guests
Confident and maintains eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques for diffusing issues
Self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Manage all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionCash HandlingPOS OperationStore OperationsProblem SolvingInventory ReplenishmentHousekeepingTeam CoachingDecision Making

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What skills are required for this Guest Service Supervisor position?

Key requirements include exceptional guest service skills, superior relationship-building skills, detail-oriented and excellent organizational skills, problem-solving techniques, and ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company is committed to innovation, the energy transition (GlobalGLO), and community support, with a focus on providing top-notch guest experiences and opportunities for career advancement.

What makes a strong candidate for the Guest Service Supervisor role?

A strong candidate demonstrates a genuine love for taking care of guests, a guest-focused mentality, self-starter qualities with decision-making abilities, and supervisory skills to coach and direct employees.