Guest Service Supervisor at Global Partners

Sturbridge, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and eye contact with guests
Strong relationship-building skills and ability to connect with guests and associates
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to maintain in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionTeam CoachingProblem SolvingCash HandlingPOS OperationInventory ReplenishmentHousekeepingSafety ComplianceRetail Operations

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, strong relationship-building, detail-oriented organizational skills, problem-solving to defuse issues, and leadership to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company has over 90 years of history delivering energy to communities, with a commitment to innovation, the energy transition, and community support, seeking passionate individuals with great ideas.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest care, guest-focused mentality with exceptional service skills, confidence, trustworthiness, self-starting decision-making, and leadership to supervise and coach employees.