Guest Service Supervisor at Global Partners

Worcester, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confident and makes eye contact with guests
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenishes products to ensure in-stock conditions
Address guest issues

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCoachingPOS OperationCash HandlingProblem SolvingOrganizational SkillsStore HousekeepingInventory ReplenishmentSafety Compliance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What skills are required for this Guest Service Supervisor position?

Key requirements include exceptional guest service skills, superior relationship-building skills, detail-oriented and excellent organizational skills, ability to defuse issues using problem-solving techniques, and self-starter with decision-making ability.

What is the company culture like at Global Partners LP?

The company values passionate individuals with great ideas, invests in the energy transition, supports communities, and provides opportunities for career growth.

What makes a strong candidate for this Guest Service Supervisor role?

A strong candidate demonstrates a genuine love for taking care of guests, pride in work, confidence, trustworthiness, and the ability to direct others and prioritize tasks.