Guest Service Supervisor at Global Partners

Natick, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in your work
Guest-focused mentality and exceptional guest service skills (pleasant greetings, parting remarks)
Confident and maintains eye contact with guests
Superior relationship-building skills and ability to connect with guests and associates
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Manage all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCash ManagementPOS OperationProblem SolvingOrganizational SkillsRelationship BuildingStore OperationsSafety ComplianceHousekeeping

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, superior relationship-building skills, detail-oriented organizational skills, problem-solving to defuse issues, and ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate people with great ideas, emphasizes delivering top-notch guest experiences, and focuses on community support through initiatives like GlobalGLO.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest care, guest-focused mentality with exceptional service skills, self-starter qualities with decision-making ability, and leadership to supervise and coach employees.