Guest Service Supervisor at Global Partners

Natick, Massachusetts, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Genuine love for taking care of guests and demonstrating pride in your work
Guest-focused mentality and exceptional guest service skills (pleasant greetings, parting remarks)
Confident and maintains eye contact with guests
Superior relationship-building skills and ability to connect with guests and associates
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Supervise employees, ensuring they perform all job duties as implemented by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Manage all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest concerns and issues effectively