Guest Service Supervisor at Global Partners

St Johnsbury, Vermont, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to establish connections with guests and associates
Confident communication with eye contact
Reliable and accountable (trustworthiness & responsibility)
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks (leadership)

Responsibilities

Oversee employees and ensure they complete all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionCash HandlingPOS SystemsProblem SolvingCommunicationOrganizational SkillsStore MaintenanceEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication, leadership to direct others, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

Global Partners LP embraces innovation, is committed to growth, invests in the energy transition, and supports community initiatives while seeking passionate individuals for exceptional service.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a reliable self-starter with leadership abilities, excellent organizational skills, and a passion for creating positive guest experiences through relationship-building and problem-solving.