Guest Service Supervisor at Global Partners

Manchester, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Energy, Convenience StoresIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Providing pleasant greetings and parting remarks to all guests
Superior relationship-building skills to connect with guests and associates
Demonstrated trustworthiness and responsibility
Excellent organizational skills and attention to detail
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintaining proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionLeadershipProblem SolvingRelationship BuildingCash HandlingPoint of SaleStore HousekeepingSafety ComplianceTeam CoachingOrganizational SkillsDecision Making

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest-focused mentality, superior relationship-building skills, leadership ability, problem-solving techniques, and being detail-oriented and organized.

What is the company culture like at Global Partners LP?

Global Partners LP has over 90 years of history, is committed to the energy transition and supporting communities, and provides opportunities for career growth while seeking passionate individuals with great ideas.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest service, trustworthiness, leadership skills, problem-solving abilities, and organizational skills as a self-starter.