Guest Service Supervisor at Global Partners

Virginia Beach, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Exceptional guest service skills, including providing pleasant greetings and parting remarks
Superior relationship-building skills and the ability to connect with guests and associates
Confident communication with eye contact
Demonstrated trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
A proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they are performing all job duties implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Ensure products are replenished to maintain in-stock conditions

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionCommunicationProblem SolvingOrganizational SkillsPoint of SaleCash HandlingStore MaintenanceEmployee CoachingSafety Compliance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include exceptional guest service skills, superior relationship-building, confident communication, organizational skills, problem-solving, and leadership abilities.

What is the company culture like at Global Partners LP?

The company seeks passionate people to contribute to its future, with a focus on delivering energy to communities, investing in the energy transition, and supporting community initiatives.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate exceptional guest service, relationship-building, communication, trustworthiness, organizational skills, problem-solving, self-starting initiative, and leadership to supervise employees effectively.