Guest Service Supervisor at Global Partners

Exeter, New Hampshire, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, RetailIndustries

Requirements

Genuinely love to take care of guests and demonstrate pride in your work
Display a guest-come-first mentality and exceptional guest service skills through pleasant greetings and parting remarks
Confident and make eye contact with guests
Superior relationship-building skills to establish connections with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Defuse issues using problem-solving techniques
Proven self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest concerns and issues

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionPerformance CoachingPOS SystemsProblem SolvingStore MaintenanceSafety ComplianceOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What key skills are needed for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship-building skills, problem-solving techniques, decision-making ability, and excellent organizational skills.

What is the company culture like at Global Partners LP?

The company emphasizes working from the heart, genuine care for guests, pride in work, and a guest-come-first mentality, while committing to the future, energy transition, and community support.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are passionate self-starters who love guest service, excel at supervising and coaching teams, demonstrate trustworthiness, and have strong problem-solving and organizational skills.