Guest Service Supervisor at Global Partners

Tolland, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, maintain eye contact, and build relationships with guests
Reliable and accountable for completing tasks and following procedures
Ability to defuse issues and utilize problem-solving techniques
Proactive and capable of making decisions independently
Ability to direct others and prioritize tasks
Excellent organizational skills and attention to detail

Responsibilities

Oversee employee performance and provide constructive feedback
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipProblem-SolvingCash HandlingPoint of SaleEmployee SupervisionStore OperationsSafety ComplianceHousekeepingOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills such as pleasant greetings and building relationships, leadership skills to direct others and prioritize tasks, problem-solving to defuse issues, self-starter abilities for independent decisions, and detail-oriented organizational skills.

What is the company culture like at Global Partners LP?

The company fosters a positive environment focused on exceptional guest experiences, innovation, energy transition, and community support, with a long history of over 90 years.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate guest service skills like building relationships, leadership to supervise and direct others, problem-solving, self-starter initiative, and detail-oriented organization.