Guest Service Supervisor at Global Partners

Livingston, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and build rapport
Superior relationship-building skills
Reliable and accountable
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven ability to make decisions and work independently
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure they fulfill all assigned duties
Provide constructive feedback to employees to improve their performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintain cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionPoint of Sale OperationsProblem SolvingOrganizational SkillsRelationship BuildingStore MaintenanceEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or onsite?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for building rapport, superior relationship-building, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company emphasizes delivering exceptional guest experiences, fostering a positive environment, and is committed to investing in the future and supporting local communities with over 90 years of history.

What makes a strong candidate for this Guest Service Supervisor role?

A strong candidate demonstrates guest service skills, relationship-building, reliability, organizational abilities, problem-solving, independence, and leadership to supervise and coach employees effectively.