Guest Service Supervisor at Global Partners

Fairfield, Connecticut, United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Guest-Focused Mentality: Genuine love for taking care of guests and demonstrating pride in work
Exceptional Guest Service Skills: Providing pleasant greetings and parting remarks
Relationship Building: Superior ability to establish connections with guests and associates
Trustworthiness & Responsibility: Reliable and accountable
Detail-Oriented & Organized: Excellent organizational skills
Problem-Solving: Ability to defuse issues using effective techniques
Self-Starter: Demonstrated ability to make decisions and prioritize tasks
Leadership Skills: Ability to direct others

Supervise Employees: Ensure employees perform all job duties as directed by management
Employee Coaching: Provide constructive feedback to help employees improve performance
Guest Greeting & Experience: Greet guests and provide an enjoyable shopping experience
Policy Adherence: Adhere to established safety, security, quality, and store operations policies
Point of Sale Operations: Operate the point of sale system according to corporate standards, maintain proper cash levels
Store Housekeeping: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Processing: Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Product Replenishment: Ensure products are replenished to maintain in-stock conditions
Guest Inquiries & Complaints: Address inquiries and complaints from guests