Guest Service Supervisor at Global Partners

Fairfield, Connecticut, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest-Focused Mentality: Genuine love for taking care of guests and demonstrating pride in work
Exceptional Guest Service Skills: Providing pleasant greetings and parting remarks
Relationship Building: Superior ability to establish connections with guests and associates
Trustworthiness & Responsibility: Reliable and accountable
Detail-Oriented & Organized: Excellent organizational skills
Problem-Solving: Ability to defuse issues using effective techniques
Self-Starter: Demonstrated ability to make decisions and prioritize tasks
Leadership Skills: Ability to direct others

Responsibilities

Supervise Employees: Ensure employees perform all job duties as directed by management
Employee Coaching: Provide constructive feedback to help employees improve performance
Guest Greeting & Experience: Greet guests and provide an enjoyable shopping experience
Policy Adherence: Adhere to established safety, security, quality, and store operations policies
Point of Sale Operations: Operate the point of sale system according to corporate standards, maintain proper cash levels
Store Housekeeping: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Processing: Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Product Replenishment: Ensure products are replenished to maintain in-stock conditions
Guest Inquiries & Complaints: Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionEmployee CoachingPoint of Sale OperationsCash HandlingProblem SolvingOrganizational SkillsStore Operations

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest-focused mentality, exceptional guest service skills, relationship building, leadership skills, problem-solving abilities, and being detail-oriented and organized.

What is the company culture like at Global Partners LP?

The company emphasizes innovation, investing in the energy transition, and supporting local communities, with a long history of over 90 years delivering energy and operating diverse businesses like Alltown Fresh.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest service, leadership skills to direct and coach employees, problem-solving to handle complaints, and self-starter qualities with excellent organization.