Guest Service Supervisor at Global Partners

Ashford, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, maintain eye contact, and build rapport with guests
Superior relationship-building skills to connect with guests and associates
Reliable and accountable
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
A proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks (where applicable)
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionPoint of Sale OperationsProblem-SolvingOrganizational SkillsRelationship BuildingStore MaintenanceEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include guest service skills (pleasant greetings, eye contact, rapport), superior relationship-building, trustworthiness, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company has a long history of over 90 years providing energy solutions, invests in the future with initiatives like GlobalGLO and community support, and seeks passionate individuals to contribute to growth and innovation.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate guest service skills, relationship-building, leadership, problem-solving, and organizational abilities, along with being reliable self-starters passionate about exceptional guest experiences.