Guest Service Supervisor at Global Partners

Framingham, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to connect with guests and associates
Confident communication style with excellent eye contact
Ability to defuse issues using problem-solving techniques
Reliable and accountable
Detail-oriented and possesses strong organizational skills
Proven ability to make decisions and take initiative
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure they fulfill all job duties
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all housekeeping functions are completed (cleaning, dusting, sweeping, etc.)
Ensure the execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipCommunicationProblem-SolvingCash ManagementPoint of SaleEmployee SupervisionTeam CoachingStore OperationsOrganizational Skills

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this position?

Required skills include guest service skills with pleasant greetings, superior relationship-building, confident communication, problem-solving, leadership skills, organizational skills, and being a self-starter.

What is the company culture like at Global Partners LP?

The company seeks passionate, motivated leaders dedicated to outstanding guest service, efficient operations, and contributing to future growth, with a history of community support and investment in energy transition.

How should I apply for this position?

Application instructions are not provided in the job description; interested candidates should contact Global Partners LP directly to inquire about the application process.