Guest Service Supervisor at Global Partners

Greenwich, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Pleasant greeting and parting remarks to all guests with confident demeanor and eye contact
Superior relationship-building skills, establishing connections with guests and associates
Reliable and accountable (trustworthiness & responsibility)
Excellent organizational skills and attention to detail
Ability to defuse issues using problem-solving techniques
Demonstrated ability to make decisions and take initiative (self-starter)
Ability to direct others and prioritize tasks (leadership)

Responsibilities

Supervise employees to ensure they perform all job duties as directed by management and provide constructive feedback for performance improvement
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipProblem SolvingRelationship BuildingOrganizational SkillsPoint of Sale OperationsStore MaintenanceSafety ComplianceEmployee SupervisionPolicy Adherence

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include a guest service mindset with genuine love for taking care of guests, superior relationship-building skills, leadership ability to direct others and prioritize tasks, problem-solving to defuse issues, and being detail-oriented with excellent organizational skills.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes maintaining a positive and welcoming environment for guests, is committed to innovation and community support, and offers opportunities for career growth while valuing passionate individuals with great ideas.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine guest service mindset, leadership skills to supervise employees and prioritize tasks, problem-solving abilities, trustworthiness, and a self-starter attitude with excellent organizational skills.