Guest Service Supervisor at Global Partners

Fort Edward, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated guest service skills, including pleasant greetings and parting remarks, establishing connections with guests, and maintaining a guest-focused mentality
Superior relationship-building skills and ability to connect with guests and associates
Confident communication skills, including making eye contact with guests
Ability to defuse issues using problem-solving techniques
Detail-oriented with excellent organizational skills
Proven self-starter able to make decisions
Leadership skills to direct others and prioritize tasks
Demonstrates trustworthiness and responsibility

Responsibilities

Supervise employees to ensure they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure 24/7 execution of all guest service programs and processes
Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Ensure products are replenished to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionCommunicationProblem-SolvingOrganizational SkillsPOS OperationsEmployee CoachingStore Maintenance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills with pleasant greetings and a guest-focused mentality, superior relationship-building, confident communication, problem-solving, organizational skills, leadership, and being a self-starter.

What is the company culture like at Global Partners LP?

The company emphasizes delivering exceptional guest experiences, upholding standards, and contributing to future growth, with a focus on passionate individuals and career advancement opportunities.

What makes a strong candidate for this position?

A strong candidate demonstrates guest service skills, relationship-building, communication, problem-solving, organizational abilities, self-starter qualities, leadership, and trustworthiness.