Guest Service Supervisor at Global Partners

Taftville, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks to all guests
Confident demeanor with eye contact
Superior relationship-building skills and the ability to connect with guests and associates
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Always replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCash HandlingPOS OperationProblem SolvingCustomer Complaint ResolutionInventory ReplenishmentStore HousekeepingTeam CoachingSafety Compliance

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

Is remote work an option for this role?

No, this is an onsite position.

What skills are required for the Guest Service Supervisor position?

Key requirements include a guest-focused mentality, exceptional guest service skills, superior relationship-building skills, detail-oriented organizational skills, and the ability to direct others and prioritize tasks.

What does the company value according to the job description?

The company values innovation, community support, and investment in the energy transition.