Guest Service Supervisor at Global Partners

Colchester, Vermont, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident and makes eye contact with guests
Ability to defuse issues using problem-solving techniques
Detail-oriented and possesses excellent organizational skills
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks
Demonstrates trustworthiness and responsibility

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionCoachingProblem SolvingCash ManagementPoint of SaleStore OperationsOrganizational SkillsCommunication

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with eye contact, problem-solving to defuse issues, organizational skills, self-starter ability, leadership to direct others, and trustworthiness.

What is the company culture like at Global Partners LP?

The company is committed to delivering energy to communities, supporting the energy transition, investing in the future, and seeking passionate individuals to contribute to growth while focusing on exceptional guest service and operational efficiency.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates guest service skills, relationship-building, confident communication, problem-solving, organizational abilities, self-starter qualities, leadership, and trustworthiness to supervise employees and ensure top-notch guest experiences.