Guest Service Supervisor at Global Partners

Madison, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, RetailIndustries

Requirements

Genuine love to take care of guests and demonstrate pride in work
Provide pleasant greetings and parting remarks to all guests
Confident, make eye contact with guests, and possess superior relationship-building skills
Demonstrate trustworthiness and responsibility
Detail-oriented with excellent organizational skills
Defuse issues by utilizing problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to help them perform tasks effectively
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale (POS) system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionPoint of Sale (POS)Problem-SolvingCommunication SkillsOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service focus with a genuine love for taking care of guests, superior communication and relationship-building skills, leadership to direct others and prioritize tasks, problem-solving techniques, and excellent organizational skills.

What is the company culture like at Global Partners LP?

Global Partners LP is committed to innovation, the energy transition, and supporting the communities it serves, with a focus on delivering top-notch guest experiences and fostering a positive shopping environment.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are passionate self-starters with a genuine love for guest service, proven leadership abilities, superior communication skills, problem-solving expertise, and excellent organizational skills.