Guest Service Supervisor at Global Partners

Charlton, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confident and makes eye contact with guests
Strong relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to ensure in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCoachingProblem SolvingPOS OperationCash HandlingStore HousekeepingInventory ReplenishmentSafety ComplianceOrganizational Skills

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What skills are required for this Guest Service Supervisor position?

Key requirements include exceptional guest service skills, strong relationship-building, detail-oriented organizational skills, problem-solving to defuse issues, and leadership abilities to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company emphasizes exceptional guest experiences, passion for guest care, career advancement opportunities, innovation in retail and energy transition, and community support.

What makes a strong candidate for this role?

A strong candidate demonstrates a genuine love for guest care, guest-focused mentality with confident interactions, trustworthiness, self-starting decision-making, and leadership to supervise and coach employees.