Guest Experience Associate at Placemakr

San Antonio, Texas, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Real EstateIndustries

Requirements

Full-time availability, including ability to work weekdays, weekends, evenings, and holidays on a rotational schedule
Can-do spirit, utility player mentality, and strong commitment to exceptional service
Ability to thrive in a fast-paced, hands-on environment
Embodiment of Placemakr's Community Norms and Property Team Mission
Willingness to perform a variety of tasks, from guest interactions to behind-the-scenes operations like basic maintenance, room prep, and stocking amenities
Collaborative, driven mindset with pride in contributing to overall operations

Responsibilities

Serve as the primary point of contact for guests and residents
Welcome and support guests to ensure exceptional experiences
Handle behind-the-scenes duties to keep operations running smoothly
Perform hands-on tasks such as fixing basic maintenance issues, prepping rooms, and stocking amenities
Jump in to support the guest experience as needed, adapting to varying shifts and tasks
Uphold Placemakr's obsession with service through every interaction and action

Skills

Key technologies and capabilities for this role

guest servicecustomer servicehospitalityteam collaborationoperational executionproblem-solving

Questions & Answers

Common questions about this position

What compensation and benefits are offered for the Guest Experience Associate role?

The position offers competitive pay rate, a generous monthly bonus program of up to $500/month, company stock options, 401k with 4% employer matching, and medical, vision, and dental insurance plans.

Is this a remote position, or does it require on-site work?

This is an on-site property team role requiring presence at the property to support guests and handle tasks like maintenance and room prep; remote-first work applies to non-property team members.

What skills or qualities are required for the Guest Experience Associate position?

The role requires a can-do spirit, utility player mentality, commitment to service, ability to thrive in a fast-paced hands-on environment, and embodiment of Placemakr's Community Norms and Property Team Mission.

What is the work environment and culture like at Placemakr?

The culture emphasizes exceptional service, collaboration, a fast-paced hands-on environment where no task is too small, and team members jump in to make things happen, with biannual in-person get-togethers.

What makes a strong candidate for this Guest Experience Associate role?

Strong candidates embody a can-do spirit and utility player mentality, take pride in contributing to operations, thrive in fast-paced environments, and demonstrate that exceptional service defines who they are.

Placemakr

Online platform for making reservations

About Placemakr

Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. It targets both individuals and businesses looking for an efficient booking process. Placemakr operates by charging businesses a fee for using its platform, which helps streamline their booking management and attract more customers. The goal of Placemakr is to simplify the booking experience for users while offering valuable services to businesses across different industries.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$183.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Phone/Internet Stipend

Stock Options

Performance Bonus

Risks

Rapid expansion in Texas may strain operational resources and lead to management inefficiencies.

Integration of Amazon's technology may face challenges related to data privacy and security.

New brand concepts like 'Hosted by Placemakr' may dilute core offerings and confuse customers.

Differentiation

Placemakr offers pop-up hotels in luxury apartment buildings, blending home and hospitality.

The company integrates Amazon's Just Walk Out technology, enhancing guest convenience and experience.

Placemakr's platform features a modern design, streamlining the booking process for diverse clients.

Upsides

Expansion in Texas with new properties diversifies offerings and captures different market segments.

W. Edward Walter's addition to the board brings valuable real estate and hospitality expertise.

Partnerships with universities introduce tech-forward solutions, enhancing competitive edge and innovation.

Land your dream remote job 3x faster with AI

Try Jobo Free