Guest Experience Associate at Placemakr

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Real EstateIndustries

Requirements

Embody Placemakr’s Community Norms
Have a "can-do" spirit and consistently go above and beyond for customer satisfaction
Serve as an integral member of the on-site Property Team and embody the Property Team Mission
Ability to work full-time (exempt), including weekdays, weekends, evenings, and holidays on a rotational schedule
Located in Washington, DC

Responsibilities

Serve as the primary point of contact for guests and residents throughout their stay and until departure
Consistently provide an exceptional experience to all Placemakr guests, residents, and partners by acting as a trusted friend and local insider
Foster a "one team" mentality by collaborating effectively with fellow property team members
Maintain a safe, secure, and compliant environment for team members

Skills

Key technologies and capabilities for this role

Customer ServiceGuest RelationsHospitalityTeam CollaborationProblem Solving

Questions & Answers

Common questions about this position

What compensation and benefits are offered for the Guest Experience Associate role?

The position offers competitive pay rate, a generous monthly bonus program of up to $500/month, company stock options, and 401k with 4% employer matching.

Is this a remote position, and what are the work arrangement details?

This is an on-site Property Team role requiring availability during weekdays, weekends, evenings, and holidays with rotational scheduling, though non-property team members enjoy remote-first work.

What skills or qualities are required for the Guest Experience Associate position?

Candidates must embody Placemakr’s Community Norms, have a 'can-do' spirit, consistently go above and beyond for customer satisfaction, and align with the Property Team Mission.

What is the company culture like at Placemakr?

Placemakr emphasizes exceptional service, collaboration, a remote-first approach for non-property teams with biannual in-person get-togethers, and seeks driven individuals obsessed with guest experiences.

What makes a strong candidate for this Guest Experience Associate role?

Strong candidates embody Placemakr’s Community Norms, demonstrate a 'can-do' spirit, go above and beyond for customer satisfaction, and align with the Property Team Mission focused on exceptional service.

Placemakr

Online platform for making reservations

About Placemakr

Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. It targets both individuals and businesses looking for an efficient booking process. Placemakr operates by charging businesses a fee for using its platform, which helps streamline their booking management and attract more customers. The goal of Placemakr is to simplify the booking experience for users while offering valuable services to businesses across different industries.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$183.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Phone/Internet Stipend

Stock Options

Performance Bonus

Risks

Rapid expansion in Texas may strain operational resources and lead to management inefficiencies.

Integration of Amazon's technology may face challenges related to data privacy and security.

New brand concepts like 'Hosted by Placemakr' may dilute core offerings and confuse customers.

Differentiation

Placemakr offers pop-up hotels in luxury apartment buildings, blending home and hospitality.

The company integrates Amazon's Just Walk Out technology, enhancing guest convenience and experience.

Placemakr's platform features a modern design, streamlining the booking process for diverse clients.

Upsides

Expansion in Texas with new properties diversifies offerings and captures different market segments.

W. Edward Walter's addition to the board brings valuable real estate and hospitality expertise.

Partnerships with universities introduce tech-forward solutions, enhancing competitive edge and innovation.

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