Guest Care Associate at SpartanNash

Mancelona, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

High school diploma or GED (preferred)
One year of prior retail or related experience (preferred)
Good verbal communication skills; ability to interact politely and effectively with customers
Good customer service and organizational skills; detail-oriented
Basic reading, writing, and arithmetic skills
Ability to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
Ability to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently
Ability to work in a typical retail store environment (varied temperatures), exposed to outside weather conditions, with low to moderate noise levels

Responsibilities

Operate cash register and electronic scanner to itemize and total customers' purchases
Receive payment and assist in bagging purchases for customers while displaying courteous customer service
Handle a variety of products including dry groceries, frozen foods, dairy products, produce, poultry, fish, beef, and pork products
Process financial transactions including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons accurately and in accordance with company policy
Weigh and carefully bag customer purchases
Understand and efficiently operate check-stand equipment (register, scanner, scale, belts)
Perform front-end duties such as merchandising check-stand (newspapers, periodicals, candy, etc.)
Ensure proper use of product identification and corresponding PLUs; report errors in pricing or signage
Maintain understanding of current store programs and product locations
Communicate company programs (e.g., loyalty program, scans), in-store specials, and coupons to customers; model high standards of service
Comply with company policies regarding security, cash handling/cash drawer accounting procedures, product handling (e.g., damaged/spoiled products), and the sale of alcohol and tobacco products
Maintain a clean and well-stocked department; ensure compliance with company safety and sanitation procedures and standards
Assist with stocking items as needed
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow guest experience guidelines
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed

Skills

Key technologies and capabilities for this role

cash register operationelectronic scannercustomer servicefinancial transactionsproduct baggingcheck-stand equipmentmerchandisingPLU codesloyalty programs

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What qualifications are required for the Guest Care Associate role?

A high school diploma or GED is preferred, along with one year of prior retail or related experience preferred, and good verbal communication skills to interact politely and effectively with customers.

What is the work location for this position?

The position is located at 619 N. Williams - Mancelona, Michigan 49659.

What does SpartanNash's company culture emphasize?

SpartanNash emphasizes a People First culture, Operational Excellence, and Insights that Drive Solutions, with a family of 20,000 Associates contributing to customer-focused innovation.