GTM Sales Support Specialist at Expedia

Nottingham, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Analytics, Technology, Financial ServicesIndustries

Requirements

Sales awareness - Experience working with or alongside sales teams, with an understanding of the responsibilities, pressures, and workflows of roles such as Account Managers, Business Development, and Sales Specialists
Proficient in platforms like Salesforce or HubSpot
Customer-centric mindset
Tailor communication style to audience both internally and externally
Process Optimisation: Identify inefficiencies and suggest improvements
Stakeholder Management: Experienced in managing expectations and prioritising
Data Analysis and Reporting: Interpret sales data and provide insights

Responsibilities

Client-Facing Support - Be a trusted contact for client queries, ensuring professional responses
Support onboarding, delivery and migration activities to deliver a smooth client experience
Build relationships that enhance client satisfaction and retention
Sales Support - Help prepare accurate quotes, contracts, and client-facing presentations using tools like CPQ and CLM
Identify skill, knowledge and capability gaps across sales teams
Be the contact for insight into challenges or improvements that could benefit the sales team and sales processes
Communication & Collaboration - Guide communication between vertical sales and central functions (marketing, product, customer support)
Ensure client needs are aligned with internal delivery teams, tracking resolutions and participate in client meetings, follow-up on action items
Sales Process Enablement - Monitor and report on sales performance KPIs, providing relevant insights
Contribute to the development of vertical-specific account plans

Skills

Sales Support

Client-Facing Support

Onboarding

Client Onboarding

Delivery Management

Migration Activities

Relationship Building

Operational Excellence

Problem Solving

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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