[Remote] Growth Customer Success Manager EMEA at Remote

Morowali, Sulawesi Tengah, Indonesia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaSIndustries

Requirements

Expertise across the customer lifecycle, with focus on retention, adoption, and revenue growth
Proven ability to spot and qualify expansion opportunities through customer-centric conversations, presenting growth by demonstrating clear value and benefits rather than traditional sales tactics
Comfortable managing an opportunity pipeline, forecasting, and partnering with Sales when needed
Passion for diagnosing obstacles (technical or organizational), crafting and executing strategies across diverse verticals and technical scenarios to drive adoption and retention
Strong stakeholder management skills, engaging executives, technical teams, and day-to-day users
Data-driven mindset, using health metrics and adoption trends to prioritize actions
Excellent written and spoken English, with clear, structured communication skills
Passion for customer success and resilience in fast-paced, evolving environments
Experience in using CS tools (CRM, customer success platforms, analytics dashboards) to manage pipeline and track adoption metrics

Responsibilities

Own the full customer journey, from post-onboarding through renewal and expansion
Monitor customer health, prevent churn, and execute strategies for retention
Identify vertical expansion opportunities by deepening usage within existing product areas through understanding customer objectives, pain points, and business context
Uncover multi-product adoption possibilities by recommending additional solutions that align with the customer's roadmap
Lead renewal planning and manage an expansion pipeline, collaborating with Sales for complex deals
Act as a trusted advisor on product functionality and ROI, positioning growth as a natural outcome of demonstrated value
Share customer insights cross-functionally to improve processes and influence product roadmap
Support escalations and ensure high-quality service delivery

Skills

Customer Success

Retention

Adoption

Revenue Growth

Opportunity Pipeline

Forecasting

Cross-functional Collaboration

ROI Demonstration

Renewal Discussions

Product Expansion

Customer Lifecycle

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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