Group User Insights Manager, Frame.io at Adobe

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Creative SoftwareIndustries

Requirements

10+ years of experience in user research, design strategy, or related fields, with 5+ years leading high-performing teams
Proven success driving research for complex, multi-surface SaaS products, with deep expertise across qualitative and quantitative methods
Strong executive communication and stakeholder alignment skills, with the ability to build trust and influence through insight and narrative
Track record of using research to drive measurable product and business outcomes (e.g., CSAT, NPS, MAU, etc.)
Demonstrated commitment to inclusive research practices that surface diverse perspectives and advance accessibility and equity
Experience building and scaling impactful research teams in fast-paced, product-driven environments
A portfolio of case studies that showcase your strategic thinking, leadership, and ability to generate high-impact insights

Responsibilities

Lead and mentor a high-impact, multi-disciplinary team, fostering a culture of curiosity, collaboration, and continuous learning
Define and scale research operations, methodologies, and infrastructure to deliver timely, actionable insights
Establish and drive a strategic User Insights roadmap that informs product direction and unlocks new opportunities for growth and impact
Champion the voice of the customer, turning research into compelling narratives that shape decisions at every level of the organization
Build and operationalize programs—like Voice of Customer panels and feedback loops—that regularly bring teams closer to the people we build for
Apply and evolve mixed-method research strategies, integrating qualitative and quantitative insights to guide product development across the lifecycle

Skills

User Research

Team Leadership

Mentoring

Cross-Functional Collaboration

Strategic Planning

Customer Insights

Design Strategy

Product Roadmap

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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