Retention Specialist Manager
QuinceSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $80,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Insurance, Insurance, Employee BenefitsIndustries
Requirements
Candidates should possess at least 2+ years of experience selling or retaining within the employer group insurance environment, along with an active life and health license, and demonstrate strong client management and business acumen. They should also have an understanding of employer procurement processes and be able to develop positive, collaborative client relationships.
Responsibilities
The Group Retention Executive will oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements, building relationships with brokers and agents, achieving retention sales goals and add on sales goals for defined book of business, and developing and overseeing customer retention campaigns. Additionally, they will serve as a liaison between assigned clients and Humana internal areas for escalated issues, represent Humana at community events, associations, and industry organizations, and understand department, segment, and organizational strategy. They will also make decisions regarding their own work methods and follow established guidelines and procedures.
Skills
Contract Negotiation
Client Relationship Management
Sales
Retention Sales
Broker Management
Account Management
Business Acumen
Communication
Strategic Thinking
Humana
Health insurance provider for seniors and military
About Humana
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.
Key Metrics
Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees