Group Housing Specialist II - Corporate at MGM Resorts International

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, EventsIndustries

Requirements

High School Diploma or GED
2+ years of prior relevant experience

Responsibilities

Perform tasks associated with housing related needs for groups, including creating Passkey weblinks, building multiple property blocks and rates in Passkey, Amadeus and property management systems, monitoring pick up reports, pre-audits on rooms outside of block, supporting attrition conversations, uploading rooming lists, sub block fund collection, assisting call queue, creating upsell opportunities in the booking flow, and managing sub block agreements
Act as strategic partner and liaison for meeting and event clients in all aspects of the Corporate Group Housing department, managing all group related room block/booking processes and communications for the company's Las Vegas properties excluding Excalibur and Luxor
Maintain timely communication, both written and verbal, between group clients, departmental leadership, and property partners in Hotel, Sales, Revenue, Accounting, & Convention Services, providing expedient guest resolution within the established scope of authority
Review assigned sales contracts and manage all Housing related contractual obligations, ensuring proper set up in systems and communication/execution throughout the event (room block, rates, resort fee, concessions, attrition, etc.)
Maintain and monitor group block and pick up reporting, room/suite inventory levels, rates, availability, room bookings, and relevant information for meeting, convention, sports, and entertainment segments
Support and mentor Group Housing Level I Specialists, assisting Management with training and development
Ensure all special guest requests are met and communicated to the proper department(s), including late check outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc
Plan, prepare, and organize the distribution of necessary reporting for clients, third-party meeting planners, and management throughout the event life cycle
Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed, prepare estimated charges for groups, and collect payment as applicable
Represent the Group Housing team in all required event meetings, including pre-planning, pre-convention/post-convention meetings, and collaborate with internal hotel and convention partners for seamless success
Develop and maintain knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions