Ground Operations Agent at Allegiant Air

Clearwater, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Aviation, AirlineIndustries

Requirements

Authorized to work in the US as defined by the Immigration Act of 1986
Pass a Criminal Background Check
High School Diploma/GED
Minimum one (1) year Customer Service experience (airline industry experience preferred)
At least 18 years of age
Valid driver’s license
Ability to read, write, and speak English
People oriented, highly motivated with a positive and friendly attitude
Communicate with internal and external customers with professionalism and integrity
Well groomed and adhere to dress code policy
Work efficiently under time constraints
Willing to work a flexible schedule including nights, weekends, and holidays
Allegiant Customer Service and Ground Operations procedures knowledge preferred
Basic computer skills preferred
General knowledge of office equipment preferred
Physical ability to stand, sit, talk, hear, see, reach, stoop, kneel, climb, use hands/fingers for tools/equipment; lift, push, pull, or carry up to 300 lbs.; work various shifts in 24-hour environment; regular attendance

Responsibilities

Oversee and provide operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with company policy and federal/state regulations
Perform ground operations, aircraft cleaning, security, operations, and commissary duties as required
Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents
Interface with supervisors, leads, and all departments to address/correct service issues and ensure quality of service
Ensure all company safety rules (including dangerous goods handling and awareness) are adhered to
Report safety hazards and incidents to supervisor
Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, including working flexible hours (nights, weekends, holidays) and staying for irregular operations
Assign employees to work specific job functions as needed
Provide information on arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements
Ensure FAA, Allegiant Air, and airport regulations are followed
Assist customers with special needs (e.g., boarding assistance)
Load and unload baggage and co-mail of various weights/dimensions to/from aircraft and airport baggage areas
Marshal in planes and push back aircraft
Operate heavy motorized machinery/equipment (e.g., tugs, tractors, belt loaders, bag carts, push-back tractors, deicers)
Lead by example and motivate team members
Coordinate, provide training, and ensure training requirements are met for all employees (new hires, recurrent, supplemental, local)
Other duties as assigned

Skills

Customer Service

Ground Operations

Aircraft Cleaning

Safety Compliance

Dangerous Goods Handling

Team Coordination

Basic Computer Skills

Allegiant Air

Low-cost airline for leisure travel

About Allegiant Air

Allegiant Air operates a low-cost airline that connects travelers from smaller cities to popular leisure destinations. The airline uses an all-jet fleet and offers low fares, making air travel affordable. In addition to flights, Allegiant provides travel-related products like hotel rooms, rental cars, and entertainment tickets, which can be purchased through its website. Since starting in 1999 with just one aircraft, Allegiant has grown to operate over 350 routes across the United States with a fleet of more than 92 aircraft. The company focuses on providing value and convenience for leisure travelers, offering both individual flight tickets and bundled vacation packages that include various travel services.

Las Vegas, NevadaHeadquarters

1999Year Founded

$746MTotal Funding

IPOCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Employee Stock Purchase Plan

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Competition from other ultra-low-cost carriers like Avelo Airlines may impact market share.

Rapid route expansion may strain operational resources and affect service quality.

Reliance on seasonal routes could lead to inconsistent revenue streams during off-peak seasons.

Differentiation

Allegiant Air connects small cities to premier leisure destinations with low-cost fares.

The airline offers bundled travel packages, including hotels and rental cars, for convenience.

Allegiant's all-jet fleet ensures high efficiency and reliability in operations.

Upsides

Increased demand for domestic leisure travel boosts Allegiant's bookings by 15% in 2023.

The 'workcation' trend could increase demand for Allegiant's bundled travel packages.

Allegiant's route expansion in 2025 introduces 44 new nonstop connections.

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