GN - SONG - Service - Microsoft CRM - Analyst at Accenture

Gurugram, Haryana, India

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Expertise in Microsoft Dynamics 365 Customer Relationship Management (CRM), particularly Customer Service, Marketing & Sales modules
5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation
Thorough knowledge and hands-on experience with MS Dynamics 365 CRM configuration, customization, architecture & landscape, and Power Platform
Strong business analysis skills, including requirements gathering, process analysis, and designing
Experience across full lifecycle implementations with multiple geographies
Ability to participate in pre-sales activities (RFPs, POC, presentations, demos, effort/cost estimation)
Knowledge of prevailing trends, financials, and operating drivers across multiple industry segments

Responsibilities

Serve as CRM solution consultant and perform hands-on delivery of customer interaction solutions (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules)
Collaborate with stakeholders for requirements gathering: elicit, document, and analyze business requirements and processes
Create detailed process maps and workflows for current and future states, identify bottlenecks, and prepare documentation (business requirements, use cases, user stories)
Design and propose solutions with cross-functional teams, including software enhancements, process improvements, and organizational changes
Analyze and redesign business processes for optimization, recommend and implement improvements
Conduct design sessions, requirement gathering, backlog grooming, create user stories and acceptance criteria, provide demos during sprint reviews, functional testing, solution design, and implementation
Lead or be a member of project delivery workstream across phases
Provide best practices direction and implement based on MS Dynamics 365 CRM standards
Develop innovative, fact-based strategies and operating models after evaluating options
Participate in pre-sales activities (RFPs, POC, presentations, demos, effort/cost estimation)
Participate in practice-specific initiatives (Point of View, reusable assets, industry research, innovative solutions)
Contribute to growing the MS Dynamics practice

Skills

Microsoft Dynamics 365

CRM

Customer Service

Marketing

Sales

Requirements Gathering

Process Mapping

Solution Design

Process Optimization

CRM Configuration

Contact Centre Platform

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free