Global Service Professional at Abbott

North Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, DiagnosticsIndustries

Requirements

Knowledge of regulations and standards affecting IVDs and Biologics
Bachelor’s or equivalent work experience in Engineering or Bio-Medical Engineering
7+ years of related technical or application experience
Previous clinical diagnostics experience is required
Immunology and Clinical Chemistry knowledge and experience is desired
Experience with instrument software loading and interaction with automated instrumentation is desired
Live in the North Chicago IL area
Willingness to travel up to 20% (may require some global travel)

Responsibilities

Implement and maintain the effectiveness of the quality system
Lead and develop technical product support, application support, and training personnel per policies and procedures
Develop and maintain product operations service manuals, with additional support for technical service and support documentation
Participate weekly with software development and other cross-functional teams regarding new software features and product maintenance updates
Participate weekly with the document publication team and international language translation services for updates and changes to the operations manual
Represent the country and area service teams regarding quality system and service actions for products supported, including customer satisfaction metrics and input
Translate customer needs into product and process requirements; review process and product designs to ensure customer satisfaction and establish programs to address issues and prevent defects
Balance workload for technical and application support; employee and customer training with internal projects and product improvements
Balance on-market resource needs with new product development; balance project prioritization with support functions
Create a climate of high performance, trust, and respect within the organization
Build effective relationships internally and externally by productive exchange of information with employees, peers, global service leaders, internal leaders, and customers
Communicate effectively with peers and leaders from different countries and cultures on a daily basis; share best practices and processes globally to impact service effectiveness
Manage concurrent projects and meet timelines

Skills

Key technologies and capabilities for this role

Quality System ManagementTechnical Product SupportApplication SupportTrainingService ManualsTechnical Service

Questions & Answers

Common questions about this position

What benefits does Abbott offer?

Abbott provides free medical coverage for employees via the Health Investment Plan (HIP) PPO, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit for earning a bachelor’s degree.

Where is this position located?

Qualified candidates must live in the North Chicago, IL area.

Is travel required for this role?

The role involves travel up to 20%.

What are the main responsibilities of this position?

The role involves implementing and maintaining the quality system, leading technical product support and training personnel, developing product operations service manuals, participating in software development and cross-functional teams, and balancing support with new product development.

What is the company culture like at Abbott?

Abbott fosters a culture where you can do work that matters, grow, learn, care for yourself and family, be your true self, and live a full life, while creating a climate of high performance, trust, and respect.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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