Global Research Operations Coordinator - 12 month internship at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, Food DeliveryIndustries

Requirements

Strong interest or academic focus in research coordination, participant recruitment, or project management
Excellent organisational and time management skills with the demonstrated ability to handle multiple tasks or academic projects concurrently
Clear and effective communication skills, both written and verbal
A highly detail-oriented mindset, a proactive attitude, and strong follow-through on assignments
Demonstrated ability to quickly prioritise tasks and meet deadlines in a fast-paced environment (e.g., academic, club, or prior work setting)
Basic experience with coordinating logistics and documentation (e.g., scheduling, managing data)
Familiarity with general tools used for outreach or data tracking (e.g., survey tools, email platforms, spreadsheets)
Speaking other languages is a bonus

Responsibilities

Build and deploy research outreach campaigns at scale, ensuring seamless coordination without sacrificing quality or detail
Collaborate with researchers to refine recruitment plans, improve messaging, and maximise participant engagement
Keep study leads consistently informed about recruitment progress, timelines, and any potential risks or blockers
Reassess priorities daily to meet tight deadlines and effectively balance competing study needs
Coordinate interview scheduling, handle incentive distribution, and maintain clean, up-to-date documentation across research tools
Spot issues before they surface, proactively propose solutions, and escalate when needed to keep research projects on track
Partner with various teams across the company, gaining exposure to how different functions operate and how decisions are made
Act as the person who enables researchers to gather the insights that shape everything from product features to business strategy

Skills

Research Operations

Participant Recruitment

Stakeholder Collaboration

Campaign Management

Interview Scheduling

Risk Management

Project Coordination

Documentation

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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