Global Payroll Customer Implementation Success Manager

South America

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Tech, HR Platform, Global EmploymentIndustries

Requirements

Candidates should have at least 2 years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR/PEO environment. Demonstrated project management skills are essential, along with clear, empathetic communication and strong cross-functional collaboration abilities. Bonus qualifications include 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role, and familiarity with co-employment structures, payroll tax obligations, and benefits administration.

Responsibilities

The Global Payroll Customer Implementation Success Manager will partner with new PEO clients to develop tailored implementation plans covering payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding. They will own the end-to-end onboarding process, guide clients through Remote’s PEO platform, and collaborate cross-functionally with internal teams to ensure smooth client transitions and address specific requirements. Additionally, they will provide client feedback to internal teams for workflow improvements and contribute to the evolution of PEO implementation best practices.

Skills

Global Payroll

Customer Implementation

Onboarding

PEO Operations

Project Management

Payroll

Compliance

Benefits Administration

Tax Management

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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