Global Payroll Manager

About LivePerson

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview of the Role

LivePerson is seeking an experienced and detail-oriented Global Payroll Manager to oversee payroll operations across multiple countries. This role will manage the day-to-day processing, ensure compliance with local regulations, and serve as a trusted partner to employees and cross-functional teams. The ideal candidate possesses in-depth expertise in payroll administration, global compliance, and system optimization, along with a strong focus on accuracy and discretion.

This individual reports to the VP, Global Controller. The position actively embodies skills that will elevate the core values and mission of LivePerson, Inc.

As a Global Payroll Manager, you will help drive the success of the LivePerson Payroll team. The candidate possesses strong organizational and communication skills. The candidate will be self-motivated with the ability to provide solutions for the issues identified. The successful candidate is a competent individual with integrity, accountability, strong interpersonal skills, and a team player. The position requires a “hands-on” person who is flexible, hard-working and able to work well under pressure.

Responsibilities

• Payroll Operations: Direct and oversee the accurate processing of semi-monthly, global payroll, including salaries, overtime, benefits, deductions, and taxes. Own end-to-end payroll operations across all global locations, ensuring accuracy, timeliness, and compliance with local laws and regulations.
• Payroll Policy: Develop and implement consistent payroll policies, procedures, and controls across regions.
• Compliance: Ensure adherence to federal, state, and local payroll laws and maintain compliance with LivePerson policies. Oversee compliance reporting, audits, and filings related to payroll and tax authorities in multiple jurisdictions.
• Process Improvement: Analyze existing payroll processes, identify opportunities for improvement, and implement streamlined workflows to enhance efficiency and accuracy.
• Reporting: Generate and analyze payroll metrics, providing insights and recommendations. Provide reporting and insights to Finance leadership for forecasting, budgeting, and strategic planning.
• Problem Solving: Troubleshoot payroll-related issues and discrepancies, ensuring timely and reliable resolution to support employee satisfaction.
• Employee Support: Respond to employee inquiries regarding payroll, deductions, and tax withholdings. Resolve payroll discrepancies and issues promptly.
• Collaboration: Partner with HR, Finance, and Legal to ensure proper alignment of payroll with benefits, equity, and tax regulations.
• Vendor Management: Manage relationships with third-party payroll vendors, ensuring service-level agreements are met and costs are optimized.
• Team Leadership: Manage and mentor a small payroll team, fostering a culture of collaboration, growth, and continuous learning.

Qualifications

• 6+ years of payroll experience, with at least 3+ years in a global payroll leadership role.
• Strong knowledge of payroll regulations, tax compliance, and employment laws across multiple countries.