Global Mobility Program Manager at Intercom

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Service, HRIndustries

Requirements

Minimum of 4+ years experience in relocation and immigration, 2+ years of in-house corporate mobility experience both international and US domestic strongly preferred
Ability to stay organized and effectively handle a high volume of relocations while providing spectacular customer service
Ability to effectively convey complex relocation guidance to employees, managers, leaders as well as external partners
Successful track record of supporting relocation and immigration programs
Experience managing relationships with external partners and vendors to support our mobility program
Ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
Workday experience is desired
Able to combine great people's intuition, business judgement and discretion in decision-making
Knowledge of relocation, immigration and tax compliance regulations and laws, and industry best practices
Team player

Responsibilities

Own all stages of relocating new hires and current employees globally
Support Remote workforce through the EOR setup as well as own the vendor relationship
Draft and maintain internal documentation on relocation and immigration policies
Develop recommendations on relocation and immigration mobility strategy and compliance under guidance from outside counsels and vendors
Compile training resources and guidance for different stakeholders, as well as host training sessions
Analyse immigration and mobility data and compile it into reports for internal stakeholders
Assist the Recruiting team with providing a first-class experience to new hires requiring relocation and advising on hiring strategy and best practices
Manage day-to-day relationship with external relocation and immigration vendors to ensure continuous level of service
Serve as a global mobility liaison, resolving employee, Manager and the People team related queries and issues
Partner with vendors and cross-functional teams including Recruiting, Payroll, Legal, Business Partners to ensure smooth operation of global mobility programs and legal compliance
Identify, assess, and analyze gaps and deficiencies in our current offerings and administration processes, and make recommendations for improvements
Document and maintain administrative procedures for global mobility assigned processes and programs
Other projects, as needed in the Global Mobility space

Skills

Global Mobility

Relocation Management

Immigration Compliance

Project Management

Vendor Management

EOR

Policy Development

Data Analysis

Training Delivery

Stakeholder Management

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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