Global IoT Service Coordinator

Panama

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Internet of ThingsIndustries

Requirements

Candidates must possess a Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Proven experience in IoT service coordination or technical support roles is required, along with proficiency in ServiceNow (SNOW) and Smart Building Dashboard tools. Strong troubleshooting skills, experience with firmware/software updates and telemetry validation, excellent communication and stakeholder engagement skills, the ability to work independently and lead cross-functional initiatives, experience creating and presenting reports using Power BI, and strong organizational skills with attention to detail are essential. Familiarity with IoT systems, smart building technologies, service process frameworks, and experience developing knowledge base content and service documentation are preferred.

Responsibilities

The Global IoT Service Coordinator will act as the central point of contact for global IoT service tickets, managing intake, prioritization, and completion, and ensuring resolution within Microsoft service standards. Responsibilities include troubleshooting and preventing recurring service issues by collaborating with regional technical leads, monitoring and managing tickets in ServiceNow, and utilizing Smart Building Dashboard tools for diagnostics. The role involves coordinating firmware/software updates, leading meetings to resolve service issues, identifying and implementing service process improvements, and developing mitigation plans and Knowledge Base Articles. Additionally, the coordinator will collect, analyze, and present service ticket metrics using Power BI, serve as a subject matter expert on IoT service processes and standards, assist in developing and enforcing global service standards, and collaborate with global and regional teams, contractors, suppliers, and integrators to improve service delivery.

Skills

IoT

ServiceNow

Power BI

Ticket Management

Firmware Updates

Software Updates

Data Analysis

Process Improvement

Knowledge Base Articles

Reporting

Problem-Solving

Communication

Collaboration

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees