Global Installed Base Administrator at GE Healthcare

Kraków, Lesser Poland Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical ImagingIndustries

Requirements

Ability to coordinate deliverables across functional stakeholders, customers, 3rd party vendors, and partners within subject matter expertise
Skills in understanding, influencing, and negotiating with customers and partners to define and drive requirements
Capability to design, build, and operationalize solutions for functional stakeholders and end users
Experience managing vendor and partner relationships, including driving enhancement plans for technical integration, operational, and support improvements
Technical project analyst skills for providing input and analysis in creating key technology solutions
Accountability for partnering with stakeholders to provide analysis, solutioning, and project management

Responsibilities

Lead global Installed Base (IB) monitoring and clean-up efforts to ensure data accuracy and completeness
Develop and maintain global IB reporting tools for real-time visibility into IB deviations and trends
Define and promote best practices for IB data management across regions and functions
Support and monitor software (SW), 3rd party SW, and hardware (HW) IB creation processes globally
Identify, initiate, and execute IB data tracking quality initiatives
Monitor compliance of regional and channel partner service teams to IB data tracking requirements
Partner with engineering and product management to support New Product Introductions (NPIs) and Engineering Change Requests/Orders (ECR/ECO) with IB field dependencies
Communicate critical business matters related to IB management to key stakeholders
Provide global IB reporting for End-of-Life (EOL) projects and identify/communicate IB-related risks and opportunities
Monitor regional and channel partner initiatives for EOL product replacement, follow-up on projects, and ensure IB updates in CRM
Collaborate with EOL team to provide IB reporting and regional validation for product lifecycle transitions
Partner with commercial and marketing teams to generate leads and opportunities from EOL initiatives
Monitor CRM updates for IB impacted by EOL projects
Monitor and support IB retirement processes
Demonstrate sense of urgency in responding to customers and drive actions through 100% ownership
Identify regional exposure to EOL third-party software and hardware for visibility to the Global EOL Team
Support installed base management process simplification for efficient program/project execution
Support cross-functional and global projects requiring installed base visibility and product layout in CRM
Ensure IB reporting follows global standards across all regions
Establish and drive collaboration and win-win partnerships with stakeholders to meet customer and business needs
Support global regulatory and business reporting needs
Lead cross-functional service and CRM efforts to track, make available, and effectively use IB data for strategy development with required quality
Establish standard processes, identify technical gaps, and promote PSR concept for temporary and permanent measures
Responsible for product installed base management for the SEI (Solutions for Enterprise Imaging) business unit

Skills

Key technologies and capabilities for this role

Installed Base ManagementData QualityCRMProject ManagementStakeholder CoordinationReporting ToolsVendor ManagementProcess ImprovementTechnical AnalysisSolution DesignPSREOL Programs

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the Global IB Administrator role?

The role requires skills in coordinating deliverables across stakeholders, designing and building technical solutions, project management, data analysis, and vendor relationship management.

What is the company culture or team environment like for this role?

This information is not specified in the job description.

What makes a strong candidate for this Global IB Administrator position?

Strong candidates will have expertise in installed base management, experience leading cross-functional initiatives, and the ability to partner with service, engineering, commercial, and regulatory teams to drive data quality and strategic utilization.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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