Global Director of IT at Strava

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

10+ years of experience leading IT operations or enterprise technology functions in fast-scaling, global organizations
Deep technical expertise across service desk operations, IAM (Okta preferred), enterprise applications (Google Workspace, Slack, etc.), device management (Jamf, InTune), networking, and conference room A/V systems
Experience leading IT automation or digital transformation initiatives that improved efficiency and end-user experience
Understanding of SaaS ecosystems and vendor relationships with an eye toward cost, reliability, and security
Ability to communicate with clarity and confidence across all levels of the organization
Pragmatic, business-aligned mindset—balancing operational reliability, security, and user experience
Collaborative, approachable, and energized by working cross-functionally with engineering, finance, and legal teams

Responsibilities

Design and optimize IT systems and processes across identity, device management, enterprise applications, and collaboration tools
Establish clear ownership, metrics, and escalation workflows across all IT domains—service desk, IAM, enterprise applications, device management, networking, and A/V
Drive measurable improvements in system reliability, user satisfaction, and response times
Deliver a consistent and secure IT experience across both Strava and Runna environments
Automate repetitive IT processes, provisioning, and lifecycle management to improve scale and reduce risk
Build strong, trust-based relationships with business and technical partners through clear, consistent, and transparent communication
Lead and mentor a small but high-performing IT team while setting a culture of service excellence and continuous improvement

Skills

Key technologies and capabilities for this role

IT Systems DesignProcess OptimizationAutomationIdentity Management (IAM)Device ManagementEnterprise ApplicationsCollaboration ToolsSecurityCommunicationProactive AlignmentService DeskNetworkingA/V

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

Strava follows a flexible hybrid model that generally requires more than half your time on-site in the San Francisco office, translating to three days per week.

What experience is required for this position?

Candidates need 10+ years of experience leading IT operations or enterprise technology functions in fast-scaling, global organizations.

What technical expertise is needed for this role?

Deep technical expertise is required across service desk operations, IAM (Okta preferred), enterprise applications (Google Workspace, Slack, etc.), device management (Jamf, InTune), networking, and conference room A/V systems.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the IT team structure look like?

The role involves leading and mentoring a small but high-performing IT team while setting a culture of service excellence and continuous improvement.

Strava

Fitness tracking and social networking platform

About Strava

Strava is a digital platform that allows athletes and fitness enthusiasts to record, track, and analyze their physical activities, offering metrics like speed, pace, and distance. It operates on a freemium model, providing basic services for free while charging for premium features such as advanced training plans and detailed activity breakdowns. Strava distinguishes itself from competitors through its social networking aspect, enabling users to share activities and connect with others, fostering a supportive community. The goal of Strava is to enhance the fitness experience by providing valuable performance insights and encouraging community engagement.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$147.3MTotal Funding

SERIES_FCompany Stage

Consumer Software, Social ImpactIndustries

501-1,000Employees

Benefits

100% company paid benefits for employees and families

Flexible paid time off

$2,000 annual professional development stipend

Paid time off for volunteering

401(k) Plan with company matching

$1000 annual gear stipend

$500 annual gym reimbursement

Onsite fitness rooms with showers, lockers, and towel service

Weekly team workouts

Free yoga classes

Secure bike storage

Twice weekly dinner for those working late

Monthly happy hours

Dog days

Cell phone reimbursement

Snacks & stocked kitchens

Risks

Increased competition from evolving fitness apps may attract users away from Strava.

Over-reliance on partnerships like Apple Fitness may not ensure long-term growth.

Integration with third-party apps could lead to data privacy concerns affecting user trust.

Differentiation

Strava combines fitness tracking with social networking, fostering a unique community experience.

The platform offers a freemium model, attracting a wide range of users globally.

Strava's compatibility with most GPS devices enhances its accessibility and user base.

Upsides

Partnership with Apple Fitness+ expands Strava's reach and user engagement.

Integration with Mibro Fit enhances user experience and social connectivity.

Growing trend of virtual fitness challenges aligns with Strava's community-driven events.

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