[Remote] Global Client Management Team Leader at Thermo Fisher Scientific

Massachusetts, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Master’s degree or foreign degree equivalent in Engineering Management Operations or related field of study
3 years of experience as a Clinical Supply Chain Specialist, Technical Project Manager or related occupation
*Alternative: Bachelor’s degree or foreign degree equivalent in Engineering Management Operations or related field of study and 5 years of experience as a Clinical Supply Chain Specialist, Technical Project Manager, or a related occupation
Required knowledge or experience with:
Field of clinical service management
Clinical Trial Division (CTD) Business
Clinical trials (technical operations, quality, regulatory) as well as CTD structure/sites and managing large, complex clinical trial projects
Understanding of business processes within CTD (contracts, proposals, financials)
Knowledge of working under GMP regulations in pharmaceutical industry
Understanding of IRT (Interactive Response Technology) tools used in clinical supply chain
Global Project Management & stakeholder management
Experience in leading cross global project management team / collaborative leadership style
Experience in managing client relationships at governance level and solid negotiation skills
Coaching, mentoring

Responsibilities

Lead and oversee a team that includes Enterprise Project Managers and support personnel to meet customer needs, achieve business targets, and fulfill operational objectives
Collaborate with various stakeholders to execute project plans, manage divisional complexities, and meet customer expectations
Conduct the candidate screening process, interview, and provide hiring recommendations
Coach, mentor, and hold team members accountable for achieving results, driving process improvements, and delivering an outstanding customer experience
Regularly meet with each team member to ensure clear expectations, provide coaching and feedback, and address any barriers to execution
Manage the Performance Management Development process, including goal setting, mid-year, and year-end performance reviews
Monitor and report on team performance, anticipating issues, escalating as necessary, and keeping the GCM Senior Manager informed
Serve as a subject matter expert (SME) and participate in initiatives that enhance the overall effectiveness of the Client Services organization
Lead a project portfolio, overseeing planning and delivery at all stages in coordination with the global Project Management team
Oversee budget management, headcount planning, and the tracking of business metrics
Work closely with leadership to ensure global alignment on best practices, training, and procedural standards
Provide support for customer issues and escalations, championing the voice of the customer and fostering overall customer loyalty
Promote and lead a culture of proactive continuous process improvement

Skills

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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