Glazing Service Manager at Flynn Companies

Mississauga, Ontario, Canada

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction, Glazing ServicesIndustries

Requirements

Minimum of 3 years of experience in the glazing industry, with a deep understanding of glazing products and services
Basic computer knowledge, including experience with work order management systems, spreadsheets, and email communication
Proven experience in a supervisory or managerial role, with a focus on safety, customer satisfaction, and team development
Strong problem-solving skills, attention to detail, and the ability to work under pressure
Strong leadership, technical knowledge of glazing, and excellent problem-solving and communication skills

Responsibilities

Supervise a team of estimators/account managers, office operations personnel, and technicians
Train, mentor, and develop the service team to enhance technical skills and customer service performance
Oversee team performance, conduct reviews, and foster a positive and productive work environment
Provide support to the Superintendent by supervising service technicians and ensuring efficient, high-quality service delivery
Work closely with the sales team to support service-related sales growth in the branch
Provide accurate and timely quotations for service work as needed, ensuring customer value
Help identify potential new business opportunities through excellent service delivery
Ensure the timely and professional completion of all service work orders with the highest level of quality
Oversee the completion of all required service documentation for each work order, ensuring accuracy and timeliness
Monitor for consistent quality control across all service jobs
Maintain customer-first philosophy by monitoring response times, quality of work, and overall satisfaction
Provide support to the Account Management team and assist with customer communications, ensuring client needs and expectations are met or exceeded
Work closely with the team on customer expectations and manage escalated customer issues or complaints promptly and professionally
Ensure all service personnel adhere to Flynn’s safety policies and procedures daily
Guarantee the availability and proper use of all required safety equipment on job sites
Conduct regular safety meetings and inspections to maintain a safe work environment
Ensure adherence to safety protocols, manage customer satisfaction and service requests, and oversee work order completion

Skills

Glazing

Team Leadership

Team Supervision

Customer Service

Sales Support

Quotations

Work Order Management

Quality Control

Safety Protocols

Problem-Solving

Communication

Training

Mentoring

Account Management

Flynn Companies

Building envelope solutions for properties

About Flynn Companies

The Flynn Group of Companies is a premier provider of building envelope solutions, boasting over 40 years of experience in roofing systems, glazing, curtain walls, architectural metals, and waterproofing services. This company is a great place to work due to its deep expertise in creating innovative and effective building solutions, and a strong commitment to professional growth and development within the industry. Employees at Flynn are provided with cutting-edge tools such as the F.A.S.T. app, facilitating efficient repair and maintenance tasks, empowering them to excel in their roles and service delivery.

6435 Northwest Dr, Mississauga, ON L4V 1K2, CanadaHeadquarters

1978Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

1,001-5,000Employees