Generative AI Product Manager – Global Service & Advanced Analytics at Caterpillar Inc.

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital, Data, Manufacturing, Heavy EquipmentIndustries

Requirements

Decision Making and Critical Thinking: Apply AI ethics and risk frameworks to guide decisions on solution behavior, data usage, and model selection
Effective Communications: Translate complex AI and analytics concepts into actionable insights for stakeholders across engineering, product, and service operations
Software Change Request Management: Manage change requests for AI configurations, model updates, and deployment protocols
Software Engineering: Lead development of AI solutions

Responsibilities

Define and evolve the GEN AI product vision for Global Service and Advanced Analytics, aligned with Caterpillar’s AI Assistant roadmap, CAT Foresight and enterprise transformation goals
Drive prioritization of features such as predictive maintenance, automated diagnostics, AI guided troubleshooting, intelligent service recommendations, and advanced data insights
Collaborate with engineering, data science, analytics, and service operations teams to deliver scalable AI solutions with high reliability and compliance
Partner with Cat Digital, DPM, and Cat Technology teams to ensure alignment with broader enterprise AI strategies
Oversee the full lifecycle of GEN AI solutions, from ideation and prototyping to testing, deployment, and continuous improvement
Ensure compliance with governance frameworks, security protocols, and production readiness standards
Champion user-centric design for service-facing tools, enabling intuitive access to diagnostics, repair workflows, and predictive insights
Support global service teams through AI-driven guidance and contextual recommendations for complex repairs and maintenance planning
Monitor solution performance, usage patterns, and feedback to inform enhancements and ensure measurable impact on service efficiency and dealer and customer satisfaction
Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities for service optimization and advanced analytics

Skills

Key technologies and capabilities for this role

Generative AIProduct ManagementAI Product StrategyAdvanced AnalyticsTelematicsProduct RoadmapCross-functional CollaborationAI GovernancePredictive AnalyticsData-driven Decision Making

Questions & Answers

Common questions about this position

What is the employment type for this Generative AI Product Manager role?

The position is full time.

Is this Generative AI Product Manager role remote or office-based?

This information is not specified in the job description.

What key responsibilities does the Generative AI Product Manager handle?

The role involves defining and evolving the GEN AI product vision and roadmap, driving cross-functional leadership with engineering, data science, and service teams, overseeing the full lifecycle of solutions, and championing user-centric design for service tools.

What is the company culture like at Caterpillar Inc. for this role?

Caterpillar emphasizes a global team that cares about each other and the work, focusing on progress, innovation, and building stronger, more sustainable communities with customers.

What makes a strong candidate for the Generative AI Product Manager position?

Strong candidates will have experience leading product strategy and roadmaps for AI solutions, collaborating cross-functionally with engineering, data science, analytics, and service teams, and managing the full lifecycle of GEN AI products while ensuring compliance and user-centric design.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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