General Manager (Sur La Table) at CSC Generation

McLean, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Strategic business acumen and strong operational expertise to drive culinary and retail business performance
Expertise in Sur La Table’s brand, culture, products, and culinary experiences, maintained through active training and independent resource-seeking
Ability to lead high-performing retail and culinary teams, including recruitment, development, coaching, and retention
Knowledge of key performance metrics (e.g., second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, guest feedback)
Compliance with company policies, SOPs, wage and hour laws, food safety certifications, and record-keeping standards

Responsibilities

Recruit, develop, and retain a high-performing team to meet culinary and retail business needs
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans for individual and team growth
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture and resolving customer concerns timely
Develop and implement strategies (merchandising, marketing, customer engagement) to exceed sales and financial goals across culinary and retail operations
Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance
Consistently meet or exceed culinary and retail goals through exceptional classes and customer experiences
Oversee daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety, cleanliness, and address maintenance needs promptly
Maintain accuracy and integrity of associates’ records (e.g., time and attendance, food safety certifications, personal information)
Adhere to wage and hour laws, accurately record time worked, and model all company policies and SOPs for associates

Skills

Key technologies and capabilities for this role

Retail ManagementTeam LeadershipCustomer ServicePerformance ManagementStaff DevelopmentRecruitmentTrainingBusiness AcumenOperational ManagementBrand Representation

Questions & Answers

Common questions about this position

What is the salary for the General Manager position?

This information is not specified in the job description.

Is this General Manager role remote or on-site?

This information is not specified in the job description.

What key skills are needed for the General Manager role at Sur La Table?

The role requires leadership and team development skills, strategic business acumen, strong operational expertise, and the ability to drive sales performance while delivering exceptional customer service.

What is the company culture like at Sur La Table?

The culture emphasizes creating happiness through cooking and sharing good food, upholding a positive team culture, and fostering a customer-focused, Guest Obsessed environment with #bestincenter service as the standard for excellence.

What makes a strong candidate for the General Manager position?

Strong candidates will have experience leading high-performing retail and culinary teams, driving sales through strategic merchandising and customer engagement, and inspiring associates to exceed performance expectations while representing the brand effectively.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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