General Manager - Store - XtraMart at Global Partners

Sturbridge, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Comfortable working in both an individual and team environment
Superior relationship building skills and ability to establish connections with guests and associates
Lead by example and demonstrate a guest-first mentality
Detail-oriented with excellent organizational skills
Ability to direct others and prioritize tasks
Proven self-starter with demonstrated ability to make decisions
Ability to analyze trends and apply systems thinking to complex issues
Ability to handle multiple projects simultaneously and independently

Responsibilities

Manage ongoing day-to-day operations of the store while adhering to company policies and procedures
Provide direct supervision of staff
Maximize store profits and ensure high level of customer service and store appearance
Maximize store profitability by managing controllable expenses, optimizing revenue streams, and leading/developing a high-performing team
Ensure guest and associate satisfaction, exceed brand standards, and manage store profitability
Select, develop, and effectively lead a highly engaged team
Cultivate a positive shopping experience for guests; respond to complaints/inquiries; solicit feedback and create plans to meet expectations
Staff the store appropriately for 24/7 demands; proactively identify hiring needs
Allocate resources, delegate work, and manage time through efficient scheduling and labor usage
Conduct all aspects of management training and oversee associate training for skills and job safety
Create and sustain an inclusive store atmosphere promoting diversity, understanding, respect, and engagement
Value associates through celebration and recognition
Support associate and management development via talent management processes (performance management, development plans, career conversations, opportunities)
Provide direction/support for the team; monitor/assess work against high standards; give feedback/coaching; complete performance appraisals; take corrective action; participate in hiring
Ensure store conditions meet/exceed standards for safety, service, and operational efficiency by analyzing opportunities

Skills

Key technologies and capabilities for this role

Store ManagementTeam SupervisionCustomer ServiceProfit MaximizationOrganizational SkillsLeadershipDecision MakingTrend AnalysisProject ManagementRelationship Building

Questions & Answers

Common questions about this position

What are the key responsibilities of the General Store Manager?

The role involves managing day-to-day store operations, adhering to company policies, supervising staff, maximizing profits, and ensuring high customer service and store appearance.

What skills and qualities are needed for this General Manager position?

Candidates need superior relationship building skills, detail orientation, excellent organizational skills, ability to direct others, self-starter mindset, decision-making ability, trend analysis, and handling multiple projects independently.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does Global Partners' company culture emphasize?

The company embraces innovation, invests in energy transition, supports communities through charitable work, seeks passionate people with great ideas, and provides career growth opportunities while prioritizing guest-first mentality and team development.