General Manager II - Store 8782 Livonia MI at Advance Auto Parts

Livonia, Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, RetailIndustries

Requirements

High school diploma or GED; Bachelor’s degree in business or related area preferred
Valid driver's license
ASE certification preferred, but not required; ability to become ASE P2 certified or ASE ready equivalent
2-3 years of experience managing a team of 10-20 team members in a fast-paced, highly dynamic retail environment
Successful experience managing profitability with proven financial and business acumen
Working knowledge of automotive systems preferred
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
Calculate figures such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as P&L statements
Ability to work 50-55 hours per week minimum (5-6 days, 11-hour shifts, rotating nights/weekends, additional hours as needed)

Responsibilities

Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
Selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional)
Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
Ability to lead change management
Embrace diversity and foster a respectful environment for both Customers and Team Members
Provide DIY service including battery installation, testing, wiper install, etc
Assist District/Region in other functions upon request
Execute and train project and product quality recommendations
Advanced parts lookup and sourcing from numerous places including special order, FDO, second source, etc
Execute and train all store operational processes and procedures, testing and diagnostic equipment for DIY services
Execute and train inventory systems and store equipment
Execute and train POS and Parts lookup systems
Recruit, select, hire, and develop quality Team Members
Build and grow relationships with Professional Customers

Skills

Key technologies and capabilities for this role

sales managementteam leadershipcustomer relationship managementinventory managementperformance managementcoachingschedulingchange managementDIY automotive servicebattery installationwiper installation

Questions & Answers

Common questions about this position

What is the work schedule like for this General Manager position?

The position requires a minimum of 50-55 hours per week excluding meal breaks, with an average schedule of 5-6 days a week, 11-hour shifts including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on business needs.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key skills required for the General Manager role?

Key skills include working knowledge of automotive systems, ability to review and analyze P&L statements, advanced parts lookup and sourcing, safety knowledge, and effective communication to build relationships with customers, peers, and management.

What does the company culture emphasize for General Managers?

The culture emphasizes inspiring the team, embracing diversity, fostering a respectful environment for customers and team members, and leading change management with integrity.

What makes a strong candidate for this General Manager position?

Strong candidates have experience recruiting, hiring, and developing team members, growing professional customer relationships, achieving sales goals, and coaching teams on operational standards, with automotive knowledge and ASE P2 certification or equivalent.