General Manager I - Store 9197 at Advance Auto Parts

Deltona, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, RetailIndustries

Requirements

High school diploma or GED; Bachelor’s degree in business or related area preferred
Valid driver’s license
ASE certification preferred, but not required; ability to become ASE P2 certified or ASE ready equivalent
2-3 years of experience managing a team of 10-20 team members in a fast-paced, highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
Working knowledge of automotive systems preferred
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
Calculate figures such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as P&L statements
Ability to work 50-55 hours per week minimum (5-6 days, 11-hour shifts, rotating nights/weekends, plus additional hours as needed)

Responsibilities

Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
Selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional)
Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
Ability to lead change management
Embrace diversity and foster a respectful environment for both Customers and Team Members
Provide DIY service including battery installation, testing, wiper install, etc
Assist District/Region in other functions upon request
Locate and stock parts; advanced parts lookup and sourcing from numerous places (special order, FDO, second source, etc.)
Execute and train project and product quality recommendations, store operational processes and procedures, testing and diagnostic equipment for DIY services, inventory systems, store equipment, and POS/Parts lookup systems

Skills

Key technologies and capabilities for this role

Store ManagementSales ManagementTeam LeadershipCustomer Relationship ManagementInventory ManagementHiringPerformance ManagementCoachingSchedulingChange ManagementDIY Automotive ServiceBattery InstallationSafety Standards

Questions & Answers

Common questions about this position

What is the work schedule like for this General Manager position?

The position requires a minimum of 50-55 hours per week excluding meal breaks, with an average schedule of 5-6 days a week, 11-hour shifts including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on business needs.

What are the primary responsibilities of the General Manager?

Primary responsibilities include achieving store sales goals, managing Professional Customer relationships, hiring and developing team members, ensuring inventory and operational standards, coaching team on customer expectations, and handling manager on duty tasks.

What essential skills are needed for success in this role?

Essential skills include working knowledge of automotive systems preferred, ability to speak and write English (Spanish a plus), effective communication to build relationships with customers, peers, and upper management, plus proficiency in parts lookup, inventory systems, POS, and P&L analysis.

What does the company culture emphasize for General Managers?

The culture emphasizes inspiring the team, growing the business with integrity, embracing diversity, fostering a respectful environment for customers and team members, and leading change management.

What makes a strong candidate for this General Manager role?

Strong candidates demonstrate friendly communication, safety knowledge, ability to become ASE P2 certified, advanced parts lookup and sourcing skills, leadership in recruiting and developing team members, and experience analyzing P&L statements.