General Manager at Blank Street

Wellesley, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, RetailIndustries

Requirements

Energized by growth and excited to expand the Massachusetts market
Ready to help establish Blank Street in a new community (Wellesley, MA)
Thorough understanding of what makes Blank Street’s products unique and differentiated, with ability to communicate it to customers and teammates
Ability to lead by example behind the bar through customer service and production of technically excellent food and beverage products (50-70% of week)
Knowledge of state and local labor laws for scheduling

Responsibilities

Create a motivating and engaging culture in your team
Consistently celebrate, train, coach, and mentor your team
Step in to cover scheduling gaps or time off in the store schedule
Create and publish staff schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit superstar talent in collaboration with the People Team
Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
Ensure coffee accreditations are handled on time for new employees in line with company standards
Work to maintain the very best team engagement scores
Be a brand ambassador and inspire customers and teammates to fall in love with Blank Street
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all ordering, vendor relations, waste management, inventory counts, and general compliance of the Inventory Management System
Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
Ensure the safety, cleanliness, and presentation of your location in line with company policies
Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently
Maintain operational excellence achieving company standard scores and above via the auditing platform
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
Motivate your team to provide exceptional service
Celebrate positive customer feedback and investigate negative comments to ensure listening and adjusting where necessary
Be a champion of your store’s financial performance and peak business throughput
Grow your store AOV, meet sales goals through creative initiatives, and gain team buy-in to share the same vision
Ensure your location meets operations and product quality audit standards

Skills

Key technologies and capabilities for this role

Team LeadershipStaff TrainingSchedulingInventory ManagementRecruitmentCustomer ExperiencePerformance CoachingLabor Law ComplianceCulture BuildingBusiness Growth

Questions & Answers

Common questions about this position

What is the salary or compensation for the General Manager position?

This information is not specified in the job description.

Is this General Manager role remote or does it require being on-site?

The role requires on-site presence at the new store in Wellesley, MA, including leading by example behind the bar, covering schedules, and managing store operations.

What key skills and responsibilities are required for the General Manager?

Key responsibilities include training and coaching teams, managing inventory and vendor relations, maintaining product quality standards, recruiting talent, scheduling, and leading customer service behind the bar for 50-70% of the week.

What is the company culture like at Blank Street?

Blank Street emphasizes creating a motivating and engaging culture, celebrating and mentoring teams, fostering strong team engagement, and adding a spark to ordinary experiences through elevated products and attention to detail.

What makes a strong candidate for this General Manager role?

Strong candidates are energized by growth, excited to expand the Massachusetts market, ready to establish the brand in a new community, and passionate about coaching teams, executing product standards, and driving business performance.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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