GCI Research Manager Collectibles at eBay

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, CollectiblesIndustries

Requirements

Deep curiosity for understanding eBay’s business priorities and how they translate into research needs to guide decision making
Expertise in the latest research design techniques
Inquisitive translation of business questions into design of research
Strong analytical and strategic competence, with ability to distill practical insights from consumer data and deliver clear action-driving recommendations (articulating the “so what” from research)
Strong verbal communication skills and experience with senior level client presentations and meetings
Collaborative attitude to work across a global organization to build a plan, get alignment, and execute it
Ability to operate independently and build out new programs, frameworks, and best practice approaches
Expertise in working efficiently and effectively in a highly matrixed organization
Occasional travel may be required to the San Francisco Bay area (US) and/or other locations as needed
Experienced consumer insights professional with strong consultation background
Passion for the collectibles world (e.g., trading cards, comics, coins)

Responsibilities

Create strong research briefs for internal and external research partners that sharply articulate the business question and research needs
Design, plan, and conduct qualitative and quantitative research, with deep knowledge of methodologies to arrive at the most actionable insights
Cull and analyze data from interviews, focus groups, or other qualitative or quantitative research
Build compelling insights from completed research and analysis; author executive-level reports and make informed recommendations to key partners and influencers that lead to action
Build strong relationships with a diverse set of cross-functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery
Become an indispensable thought partner and business leader who brings relevant insights to guide decision-making, provides clarity, puts the customer voice in context, connects the dots, and inspires action
Champion the voice of the consumer to the forefront of decision making for eBay’s Collectibles business globally (focusing on US, DE, and UK senior business teams)

Skills

Consumer Insights

Qualitative Research

Quantitative Research

Research Design

Research Planning

Research Briefs

Market Research

Consultation

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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