Functional Consultant - Paradox at Workday

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, RecruitingIndustries

Requirements

3-4+ years of experience managing SaaS software implementation projects in a SaaS environment
Extensive knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms
Experience administering/implementing software systems for companies with 2,500+ employees
High attention to detail and strong conscientiousness in project delivery
Superb communication skills across multiple channels
Experience conducting discovery to understand client processes and difficulties
Excellent problem solving skills and the ability to develop and propose solutions that meet the client’s business needs
Available to travel up to 25% for client engagements

Responsibilities

Provide consultation to customers, supporting all stages of new customer onboarding - from understanding their unique needs, challenges, and goals to guiding them on standards for using our solutions to tackle their business challenges, solution design, user acceptance testing, and go live
In accordance with the project plan, deliver the contracted products and services, applying Paradox's implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions
Collaborate with internal Paradox teams to deliver platform configurations and track progress towards timely completion of work
Complete configuration and testing for enterprise customer based on the requirements and design specifications for the customer
Work closely with Customer Success Managers/Directors to share knowledge and ensure a smooth transition into release and ongoing adoption
Contribute to large, complex implementation projects in collaboration with Implementation team members
Provide mentoring to team members and document processes for continuous improvement
Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process

Skills

Workday

Paradox

Software Implementation

Customer Configuration

Talent Acquisition

AI Recruiting

Conversational AI

Project Delivery

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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